![]() We paid for it for the last couple of days and it was well worth it. We found when we first arrived the pool wasn’t too cold (assume the previous guests had it heated) but as the week progressed, it was too cold. The heating for the pool is very expensive. We called to tell them it was no longer needed and they issued a refund and picked it up. Unfortunately it didn’t turn up and when we returned from the park the next day it was sat on our doorstep. We decided to hire the pushchair and stressed several times that we needed it that day as we were going to a park early the next morning and they said they would get it too us that evening. When we wanted to hire a stroller from Jeeves we saw in the information pack provided by them in the villa that we could do this for $40, however, when we phoned up to do this, we were told it would be $52 dollars and they denied all knowledge of the $40 quoted in their information. We contacted Virgin and they dealt with this quickly, providing us with $70 to go and buy a baby gate which is what we did. We called Jeeves and they helpfully told us it wasn’t something they could do and therefore not their problem. Virgin informed us that this was not a problem, they would speak to the management company and it would be installed on our arrival. Whenever we stay away we request this as we know it is not a standard item and therefore make alternative arrangements if this is going to be a problem. We had a problem in that we had requested a stair gate on one of the bedroom doors before we left the UK as our youngest is autistic and doesn’t sleep through the night he tends to go wondering. We were delighted with our villa on arrival. She called them and got this information for us and we were on our way. The very helpful receptionist informed us that we should have been given our villa number and access code by Jeeves before we arrived which didn’t happen. On arrival to the resort, we went straight to reception as we hadn’t been given any other details. The main problem we had were with Jeeves, the management company who look after the villa we stayed in. I would just be aware that it may be calling at several other resorts and parks before you get to your destination. Any information you get from their website or in the villa I would certainly double check before you make plans! We used the free shuttle bus to magic kingdom and universal which worked out relatively well. Two examples of this were that it said in the website that you could hire a stroller for $10 which is not correct and we were also given a breakfast menu for the on-site restaurant but when we enquired about this we were told they didn’t serve breakfast. There was information in our villa (which may have been the management company’s fault) and on the website which was out of date. A couple of problems we did have with the resort was information given out and on their website. There was a crossing point for the busy road which we used to get to the main site we’re to pool was. We stayed over the road from the main site which we were a bit concerned about at first after reading previous reviews but it ended up being fine for us. The villa was beautiful and well equipped with everything we needed. We (4 adults and two children) stayed at 7560 Marker Avenue, a 5 bedroomed property in February. ![]()
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